First visit to our studio? Yay! Check out some of our frequently asked questions below.
Unfortunately, our skin care studio is not kid or puppy dog friendly. We hope you’ll take the opportunity for a quiet, relaxing experience to take care of yourself and your skin. Please turn off your phone and just chill out. 🙂
While sugar can remove hair as short as 1/16th of an inch, 1/8th of an inch or more is best (similar to the size of a grain of rice).
Yes! While you can totally get sugared on your period, your skin will likely be more sensitive a few days leading up to and during your cycle. We just ask that you wear a tampon if you will be receiving any bikini sugaring services. Some clients like to take a pain reliever prior to the service.
Yes!
The time you schedule is reserved for your exclusive use. When appointments are missed or cancelled without sufficient notice, we’re often unable to fill them. The financial impact of these late cancellations can be substantial. As a courtesy, The Portland Girl sends appointment confirmations forty-eight hours in advance, however, it is ultimately your responsibility to notate and remember your reservation with us.
Should you need to cancel or reschedule your appointment with us, we request twenty-four (24) hours’ notice. If you don’t provide notice (or miss your appointment altogether), you may be charged a fee in accordance with the following:
Thank you so much for your understanding!
We want you to fully enjoy your time with us, so please arrive promptly for your service. Treatments at The Portland Girl are designed to deliver the most benefit within the time allotted. As a courtesy to our other guests, we’re unable to extend service times or issue refunds for late arrivals. While we make every effort to accommodate late arrivals, if you are more than 5 minutes late, your service may have to be rescheduled (and you will be responsible for the associated late cancel fees).
Client safety and product integrity is important to us, therefore product refunds or exchanges are only accepted on a limited basis. Only sealed, unopened, unused products will be accepted when accompanied by a digital receipt dated within 30 days of purchase.
Clients under 18 years of age MUST have a parent or guardian present for their first appointment. Parent or guardian will be required to sign our minor waiver form and check all approved services before any services can be performed.
YES! Make sure to opt-in to our loyalty program to start earning rewards on all of your purchases at The Portland Girl.
Login to your MindBody account and hit "Rewards" to sign up OR ask our Guest Services team to sign you up when you come in for your next appointment! You will automatically earn 1 point for every dollar spent on products and services at The Portland Girl. You can use your credit towards future purchases!
There are so many factors that could have impacted your skin after your last facial service. While most our clients do not have breakouts or irritation after a service, it is possible (especially if you are doing our advanced peels). With that being said, not all breakouts are “bad”. If it has been awhile since your last facial, the skin might have a great deal of “purging” to do. If this happens, you can always call or email our studio to troubleshoot solutions.
While most of our products are vegan and gluten free, not ALL of them are. If you have an aversion or allergy, simply let us know when you are filling out your skin care intake form and we can accommodate your facial to suit your needs.
If you are struggling to pick, feel free to give our studio a call or send us an email! Also, we now offer a New Client Facial which is a 60-minute facial with time built in for a comprehensive discussion, and specialized facial curation in line with exactly what you and your skin need.
LED stands for Light Emitting Diode and was first developed by NASA. LED light therapy is a non-invasive skin-care treatment that that treats the skin by using an array of bright light-emitting diodes. This energy is measured in nanometers. If this wavelength (i.e. nanometer) is in the correct wavelength, the cells in the dermis layer of skin will convert that light energy into ATP (adenosine triphosphate), which is the fuel that the cell uses to do its job. It is painless and usually quite relaxing to most clients. These diodes send low-level light energy into the deeper layers of the skin and work especially well to combat acne and the signs of aging. Best results are seen in 6 treatments about 2 weeks apart with monthly treatments after.
Microdermabrasion is a very effective treatment for fine lines, dull skin and scarring. This form of exfoliation uses vacuum pressure to lift skin up to the diamond tip exfoliating “head”. This combined with targeted products will help improve skin texture, scarring, fine lines and wrinkles, pore size and blemishes. While some microderm machines leave clients feeling “raw” and uncomfortable, the machine that we use is cutting edge and effective while also being gentle on the skin. It feels similar to being licked by a kitten tongue (it might sound odd, but it’s our best way to describe it). You’ll leave this treatment with extremely smooth skin and a beautiful glow that will last for at least a week!
